Restart the App and then try it again. If it still doesn't work, you have to pay cash or by card directly at the selling point. You will certainly get back your deposit after returning the Chimpy. Please contact us by firstname.lastname@example.org to find a solution for the problem.
Articles in this section
- The Chimpy is not charging my phone properly. What can I do?
- The Chimpy or its cable doesn’t work because it is damaged. What can I do?
- The Chimpy charges my phone only partially, not 100%. What is the reason for this?
- I am a registered user. But the QR-Code is not recognized at the selling-point. What can I do?
- The battery of my Chimpy was already empty when I picked it up. What can I do?
- The message “This accessory may not be supported” appears on my iPhone. What can I do?
- Can I return the Chimpy when it is damaged?