This should not happen. If it did, please report it directly at the selling point. The staff will hand you out a new Chimpy. However, this will only work within the first minutes after the purchase. If this is no longer possible, please send an email to email@example.com and we can look into the problem.
Articles in this section
- The Chimpy Powerbank is not charging my phone properly. What can I do?
- The Chimpy Powerbank or its cable doesn’t work because it is damaged. What can I do?
- The Chimpy Powerbank charges my phone only partially, not 100%. What is the reason for this?
- I am a registered user. But the QR-Code is not recognized at the selling-point. What can I do?
- The Chimpy Powerbank was already empty when I picked it up. What can I do?
- Can I return the Chimpy Powerbank when it is damaged?