The Chimpy Powerbank charges my phone only partially, not 100%. What is the reason for this?

Our Chimpy Powerbanks should be able to charge a smartphone up to 100% at least one time. If not so, this could be the reason:

• If you charged your smartphone already and now you plug it in a second time. It could be that the Chimpy will not be able to recharge your phone entirely.
• If you are intensively using your smartphone during the charging period, it can occur that the Chimpy will not be able to fully charge your phone.

If the Chimpy still doesn't work, why not email us at support@heychimpy.com and we can look into the problem.