FAQ
Frequently asked questions
The Chimpy
- What is a Chimpy?
- How do I use a Chimpy?
- What advantages do I have when using a Chimpy?
- Which devices can I charge with a Chimpy?
- Do I have to turn on the Chimpy before I can use it?
- How much power does a Chimpy have?
Rent & Return
- Where can I rent a Chimpy?
- How much does it cost?
- When do I have to pay and how?
- Do I have to register myself as a user to rent a Chimpy?
- How long can I keep the Chimpy?
- Are the charging cables included when I rent a Chimpy? If so, which ones?
Chimpy Premium
App
- What advantages do I have when using the App?
- How much does the App cost?
- Rent or change Chimpy for Premium customers
- I returned the Chimpy, but my CHF 15.- deposit wasn’t credited
- My credit card was debited from CHF 19.-, but I didn’t rent any Chimpy. Why is that?
- How do I get a free charge?
Troubleshooting
- The Chimpy is not charging my phone properly. What can I do?
- The Chimpy or its cable doesn’t work because it is damaged. What can I do?
- The Chimpy charges my phone only partially, not 100%. What is the reason for this?
- I am a registered user. But the QR-Code is not recognized at the selling-point. What can I do?
- The battery of my Chimpy was already empty when I picked it up. What can I do?
- The message “This accessory may not be supported” appears on my iPhone. What can I do?