FAQ
Frequently asked questions
The Chimpy
- What is a Chimpy?
- How do I use a Chimpy Powerbank?
- What advantages do I have when using a Chimpy Powerbank?
- Which devices can I charge with a Chimpy Powerbank?
- How much power does a Chimpy have?
- How long does it take until my smartphone is fully charged?
Chimpy Station
- How can I rent a Chimpy Powerbank at a Chimpy Station?
- How much does renting a Chimpy Powerbank from a Chimpy Station cost?
- What is a quick return?
- Where can I return a Chimpy Powerbank from the Chimpy Station?
- I did a quick return but paid for a normal rental.
- I returned the Chimpy Powerbank, but didn't receive a deposit refund.
Chimpy App
Rent & Return
- Where can I rent a Chimpy Powerbank?
- How much does it cost?
- When do I have to pay and how?
- Do I have to register myself as a user to rent a Chimpy Powerbank?
- How long can I keep the Chimpy Powerbank?
- Are the charging cables included when I rent a Chimpy? If so, which ones?
Troubleshooting
- The Chimpy Powerbank is not charging my phone properly. What can I do?
- The Chimpy Powerbank or its cable doesn’t work because it is damaged. What can I do?
- The Chimpy Powerbank charges my phone only partially, not 100%. What is the reason for this?
- I am a registered user. But the QR-Code is not recognized at the selling-point. What can I do?
- The Chimpy Powerbank was already empty when I picked it up. What can I do?
- Can I return the Chimpy Powerbank when it is damaged?